Privacy | Harrier Express

1. Who we are

Harrier Express Kent Ltd ("we", "us", "our") is a refrigerated transport and trailer rental company based in Kent, United Kingdom. Our registered address is in Faversham, England. We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this privacy policy or how we handle your personal data, please contact us at info@harrier-express.com or call us on 01795 535010.

2. What data we collect

We may collect and process the following personal data:

Identity data: your name
Contact data: email address, phone number, postal address
Enquiry data: details you provide when submitting an enquiry through our website
Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system and platform
Usage data: information about how you use our website

3. How we collect your data

We collect data through the following means:

When you complete and submit an enquiry form on our website
When you contact us by phone or email
Automatically through cookies and similar technologies as you interact with our website

4. How we use your data

We use your personal data for the following purposes:

To respond to your enquiry and provide you with quotes or information about our services
To manage our relationship with you as a client or prospective client
To administer and protect our business and website
To comply with legal obligations

5. Legal basis for processing

We rely on the following legal bases to process your personal data:

Legitimate interests: to respond to enquiries and maintain our business relationships
Contract: where processing is necessary for the performance of a contract with you
Legal obligation: where we are required to process your data to comply with a legal obligation
Consent: where you have given clear consent for us to process your personal data for a specific purpose

6. Data sharing

We do not sell, rent, or trade your personal data with third parties for marketing purposes. We may share your data with trusted third-party service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements. We may also disclose your data where required by law or to protect our legal rights.

7. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Enquiry data is typically retained for up to 3 years.

8. Your rights

Under UK GDPR, you have the following rights:

Right of access: to request a copy of the personal data we hold about you
Right to rectification: to request correction of inaccurate data
Right to erasure: to request deletion of your personal data in certain circumstances
Right to restriction: to request that we restrict the processing of your data
Right to data portability: to receive your data in a structured, machine-readable format
Right to object: to object to processing based on legitimate interests

To exercise any of these rights, please contact us at info@harrier-express.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files placed on your device. You can set your browser to refuse cookies, though this may affect the functionality of the site.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Privacy Policy